I wanted to discuss two things that get used a lot in Data & Analytics, although I’m sure they exist in many other areas.
- Maturity models – aka Capability Models
- Maturity assessments – aka Capability Assessments
Maturity models are just a static image; a diagram explaining the spectrum of what can be done within a particular discipline.
Maturity assessments are surveys that require you to answer a range of questions about your organisation, they then generate a document/report that tells you your areas of strengths and weaknesses with some suggestions on which areas you should focus on first.
With this particular example, my opinion is that the exponential curve is inverted. For most organisations, moving from “1.0 Frustrated” to “2.0 In Control” is where you will see the biggest jump in “competitive advantage”.
The good and bad…
First of all, I’ll start with my conclusion: Capability Models & Assessments can be really useful tools BUT can do more harm than good. Here is why I think that…
Maturity models can really concisely and effectively communicate common patterns and problems. A lot of time and effort have clearly gone into making them and often show a good understanding of the industry.
They provide a great starting point for teams wanting to discuss strategy.
Capability Assessments can pose questions that make you reflect and review what you currently have. If you take your time, you can reason through the output and cherry-pick some possible next steps.
Maturity models claim that left is bad, right is good, quality never comes into it, nor does continuous improvement.
Take a situation where you have a Data Warehouse that takes 23 hours to load, the data is wrong and its costs a bomb to operate…according to these techniques, none of that matters because that step is done and so its on to the next one.
For example, compare the following two teams:
Team A - A large, expensive team producing ML models with data sitting in a data-mesh architecture. The output is either not used or they don't actually create better outcomes for the company.
Team B - A small team of data developers producing simple but high-impact, high-quality reporting and automating simple data processing tasks using relational databases.
If you don’t have a really strong grasp and experience of the data industry then using these maturity models/assessments will lead you to the conclusion that Team A are much “more advanced” and are “performing better” than Team B.
Some leaders may not take their organisations individual circumstances into account and look to emerging technologies as silver bullets. Scenarios arise where great data teams who are a key part of the business can all of a sudden be perceived to have not moved with the times and who have let the competition gain an advantage.
The assessments can also result in FOMO (fear of missing out) and knee-jerk reactions. For example, hasty and speculative new projects may get spawned with little or no ROI.
How they can be misused
A feature of BI Maturity models is that they oversimplify, to fit one-page they have to.
This is not a problem if the people using them understand the domain really well as it can be used as more of a discussion prompt. But for people who only have a very high-level understanding, they suddenly believe that the road-map to great data is simple… move from left to right and tick everything off on the list.
Maturity assessments/models are can also be used to ‘neg’ the organisation’s in-house team. ‘Negging’ is a technique where criticism is used to erode someone’s confidence, making them more open to suggestion. The criticism being cast doesn’t have to be valid or relevant, it is just used to persuade others that there is a problem where one didn’t exist before… and that the consultants have the answer.
Capability Assessments in particular are used by consultancies. When first engaging with them, you are often asked to complete their own bespoke surveys. If you answer honestly, then the results may be used to try and knock business leaders faith in their existing teams and to claim that their consultancy has much greater capabilities.
To recap my thoughts in 3 points:
- BI Maturity Models/ Assessments can be useful tools
- Some are good, some are pretty useless
- Understanding how they can be misused will prevent it happening to you and your team